Contact - Ufillit

Contact Us For Customer Help

Common purchase queries answered

Orders and Shipping

Free shipping for orders $19.9+

Guaranteed Safe Checkout

– Ships to USA/U.K. by free shipping base on economic/standard shipping with tracking number, it’s about 7-15 business days depend on your local delivery.
– Most orders are dispatched within within 2-5 business day. ln peak periods please allow up to 5-10 business days for dispatch.

For urgently needed shipping:

– If you were urgently needed that have to deliver through expedited express such DHL/FedEx shipping which will takes about 5-12 working days’ time depends on local, can choose the option to pay the extra charge by switch to alternative method on checkout check that option.

For not on the free shipping zone:

– By adding product to cart, it will automatically show up shipping cost. If you were not in free shipping zone and shows “shipping cost please check with us”, pls contact us through below support button to submit a form for helps.
Question Support

Shipping tracking

How do I track the status of my order?

We will provide the tracking # of parcel once the goods be shipped out by email notification.

If you need to swap an item

Returns and Exchanges

Refund Policy:

You can apply for refund under the following circumstances:
1) We shipped the wrong products, and it had been returned back.
2) Products damaged during shipping process.
3) Missing, shorted, or broke.

Return Policy:

1) In case of shipping wrong items, missing item or item damaged during shipping, please contact us to report the error or damage. You will need to provide photos of the products to prove that we shipped the wrong items or damaged during shipping. We will exchange the items or you return the products and get full refund.
2) If the products have quality issues, as long as the product is unused or unwashed, you can return it to us in its original package within 7 days after received the parcel. We will either offer you a full refund or exchange according to your requests.

About Shipping Cost on return:

If exchange / return of products are caused by shipping wrong items, missing item or item damaged, seller will cover the shipping cost. Other exceptional case will need buyer cover the shipping cost.

Frequently asked Questions

What do I do if I entered an incorrect shipping address?

Please get in touch with us through below support button to submit a form for helps.
Question Support

Where is the package shipped from?

If you were in the US, it may be sent from our US warehouse.
If the warehouse is out of stock, we will also send it out from the warehouse in UK/Canada/ or China.
No matter where it is shipped from, we guarantee 100% product quality.

Stay In Touch

You should Realize the boring life needs the surprise gifts to cheer it up, when be received the gifts from someone, who will feel that your existent are very important for their life~